Chatbots (or conversational agents) can have a variety of potential uses, for instance delivering basic customer service, providing information about a service, or assisting professionals in workplace settings. In recent years, some researchers have also been...
Assessing chatbot performance isn’t always as straightforward as evaluating other technological tools, as it often entails trying to understand how a user perceives the agent.
Several companies and institutions worldwide have recently started using chatbots to provide information or guidance to customers and others using their services. Although these customer service applications are becoming increasingly popular, only a few studies have...
Researchers at the Lincoln Centre for Autonomous Systems (L-CAS) and Samsung Research have recently developed an ensemble-based deep reinforcement learning (DRL) technique that could enhance interactions between chatbots and humans. Their paper, published in...
Researchers have developed artificial intelligence tools that may help to identify health problems faster and more efficiently.